Customereye

ROXi

Software & Web Services • United Kingdomroxi.tv

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

54/100
+50.1 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#150of 363
Top 41% · Upper Half
#1 (best)#363 (worst)
#148Peer
#149Peer
#150This company
#151Peer
#152Peer

Overall Customer Sentiment

Above Average

85% of reviews positive, 13% negative

85%
positive
  • Positive85%
  • Neutral2%
  • Negative13%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 594 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
32.8%
Onboarding
14.3%
Communication
11.5%
Loyalty
10.9%
Customer Support
8.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • •Built from a negative-review share of 30.7% across this company's analyzed reviews.
  • •3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating
5★
80.3%
4★
11.7%
3★
1.7%
2★
1.8%
1★
4.5%

Based on 600 analyzed reviews. Sentiment is slipping: 14.3% of reviews in the last three months were positive, compared with 40.0% in the three months before that.

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