Customereye

WheelerShip

Auto Parts & Accessories • United Stateswheelership.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
+0.9 vs. last month4.73 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Auto Parts & Accessories companies

#91of 148
Top 61% · Mid Pack
#1 (best)#148 (worst)
#89Peer
#90Peer
#91This company
#92Peer
#93Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering October 2024 — 106 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 73% of reviews in this period, with 26% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
26.5%
Response Speed
17.0%
Product Quality
16.6%
Pricing
10.0%
Customer Support
9.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 2.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100
29/100
signal score
  • Built from a negative-review share of 29.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
88.7%
4
4.2%
3
2.0%
2
1.5%
1
3.7%

Based on 600 analyzed reviews. Sentiment is holding steady: 95.5% of reviews in the last three months were positive, compared with 94.0% in the three months before that.

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