West Base Electronics Ltd

Professional Services • United Kingdomwestbasedirect.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−11.7 vs. last month4.35 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#439of 517

Top 85% · Bottom Tier

#1 (best)#517 (worst)

#437Peer

#438Peer

#439This company

#440Peer

#441Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 29% negative

69%

positive

Positive69%
Neutral2%
Negative29%

Sentiment Balance

Covering November 2024 — 23 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 57% of reviews in this period, with 39% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.3%

Product Quality

16.1%

Response Speed

14.8%

Customer Support

12.1%

Pricing

12.0%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH59/100

59/100

signal score

•Built from a negative-review share of 37.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

77.5%

4★

4.5%

3★

3.5%

2★

4.2%

1★

10.3%

Based on 600 analyzed reviews. Sentiment is slipping: 82.1% of reviews in the last three months were positive, compared with 87.5% in the three months before that.

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