Professional Services • United Kingdomwestbasedirect.com
Review data last updated .
Based on public reviews and response behavior.
200 reviews over 126 days (about 48 per month). Busiest month: 27% of reviews. Languages: en 100%.
Professional Services average: score 66.2, rating 4.38 stars, reply rate 42.8%, over 1,436 ranked companies · benchmark 23 Oct 2026
Score
60.1
Industry average 66.2
6.1 below average
Rating
4.10
Industry average 4.38
0.28 below average
Reply rate
—
Industry average 42.8%
not measured
Among ranked Professional Services companies
Only companies with enough recent, scoreable reviews are ranked.
67% of reviews positive, 33% negative
Covering September 2026 — 34 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 53% of reviews in this period, with 47% negative and 0% neutral.
Based on 5 months of reviews, too short to read a trend
Share of theme mentions
Themes extracted from 200 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,436 ranked companies in Professional Services (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.104 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.122). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99