Based on public reviews and response behavior.
1,691 days of reviews, with a sparse monthly review flow. Busiest month: 10% of reviews. Languages: en 98%, fr 2%.
These figures describe an earlier period, not the last 12 months.
General Retail & Marketplaces average: score 62.4, rating 4.11 stars, reply rate 34.9%, over 2,663 ranked companies · benchmark 9 Nov 2026
Score
28.2
Industry average 62.4
34.2 below average
Rating
1.12
Industry average 4.11
2.99 below average
Reply rate
—
Industry average 34.9%
not measured
Not ranked
no reviews in the last 12 months
8% of reviews positive, 91% negative
Covering July 2023, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,663 ranked companies in General Retail & Marketplaces (benchmark 9 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.623 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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