Customereye

Wayfair USA

Home & Living • United Stateswayfair.com

Review data last updated .

Based on public reviews and response behavior.

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1,675 reviews over 3,855 days (about 13 per month). Busiest month: 14% of reviews. Languages: en 86%, us 14%.

Overall Score

57/100
−21.4 vs. last month3.44 ★ average rating · 1,675 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#682of 1358
Top 50% · Mid Pack
#1 (best)#1358 (worst)
#680Peer
#681Peer
#682This company
#683Peer
#684Peer

77 companies not ranked: no reviews in the last 12 months or too few reviews we can score

Overall Customer Sentiment

Mid Pack

53% of reviews positive, 45% negative

53%
positive
  • Positive53%
  • Neutral2%
  • Negative45%

Sentiment Balance

Covering August 2026 — 105 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 31% of reviews in this period, with 66% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

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