Customereye

Vyne

Healthcare & Medical • United Kingdomvyne.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
+2.3 vs. last month4.84 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#461of 615
Top 75% · Mid Pack
#1 (best)#615 (worst)
#459Peer
#460Peer
#461This company
#462Peer
#463Peer

Overall Customer Sentiment

Mid Pack

74% of reviews positive, 24% negative

74%
positive
  • Positive74%
  • Neutral2%
  • Negative24%

Sentiment Balance

Covering December 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 10% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.6%
Response Speed
18.0%
Customer Support
17.6%
Product Quality
13.4%
Loyalty
7.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM37/100
37/100
signal score
  • Built from a negative-review share of 37.0% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.8%
4
3.0%
3
1.3%
2
0.7%
1
2.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 98.9% of reviews in the last three months were positive, compared with 95.8% in the three months before that.

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