Based on public reviews and response behavior.
100 reviews over 1,085 days (about 2.8 per month). Busiest month: 9% of reviews. Languages: en 99%, de 1%.
Vaping & Smoking Alternatives average: score 63.1, rating 4.50 stars, reply rate 30.9%, over 499 ranked companies · benchmark 1 Nov 2026
Score
18.4
Industry average 63.1
44.7 below average
Rating
1.12
Industry average 4.50
3.38 below average
Reply rate
—
Industry average 30.9%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
18% of reviews positive, 79% negative
Covering August 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 499 ranked companies in Vaping & Smoking Alternatives (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around response speed scores -0.570 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.161). Review the worst months in the trend data to identify specific operational or product issues.
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