Based on public reviews and response behavior.
100 reviews over 1,297 days (about 2.4 per month). Busiest month: 8% of reviews. Languages: en 91%, da 3%, it 3%.
Vaping & Smoking Alternatives average: score 59.5, rating 4.35 stars, reply rate 30.0%, over 633 ranked companies · benchmark 10 Oct 2026
Score
37.0
Industry average 59.5
22.5 below average
Rating
1.44
Industry average 4.35
2.91 below average
Reply rate
—
Industry average 30.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
27% of reviews positive, 73% negative
Covering November 2025 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 633 ranked companies in Vaping & Smoking Alternatives (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around onboarding scores -0.418 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 37.0 sits in the bottom quarter of about 650 ranked Vaping & Smoking Alternatives companies (25th percentile: 51, median: 58). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99