Based on public reviews and response behavior.
100 reviews over 2,579 days (about 1.2 per month). Busiest month: 45% of reviews. Languages: en 100%.
Vaping & Smoking Alternatives average: score 59.5, rating 4.35 stars, reply rate 30.0%, over 633 ranked companies · benchmark 10 Oct 2026
Score
31.8
Industry average 59.5
27.7 below average
Rating
1.05
Industry average 4.35
3.30 below average
Reply rate
—
Industry average 30.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
11% of reviews positive, 86% negative
Covering July 2019 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 67% negative and 33% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 633 ranked companies in Vaping & Smoking Alternatives (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.383 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 31.8 sits in the bottom quarter of about 650 ranked Vaping & Smoking Alternatives companies (25th percentile: 51, median: 58). The weakest topic and the reply rate are the two levers that move this score fastest.
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