Based on public reviews and response behavior.
97 reviews over 554 days (about 5.3 per month). Busiest month: 11% of reviews. Languages: en 100%.
Vaping & Smoking Alternatives average: score 59.5, rating 4.35 stars, reply rate 30.0%, over 633 ranked companies · benchmark 10 Oct 2026
Score
30.6
Industry average 59.5
28.9 below average
Rating
2.61
Industry average 4.35
1.74 below average
Reply rate
—
Industry average 30.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
38% of reviews positive, 59% negative
Covering September 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 20% negative and 20% neutral.
Share of theme mentions
Themes extracted from 97 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 633 ranked companies in Vaping & Smoking Alternatives (benchmark 10 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.287 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.335). Review the worst months in the trend data to identify specific operational or product issues.
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