VOXI

Software & Web Services • United Kingdomvoxi.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

34/100

−7.2 vs. last month2.72 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Software & Web Services companies

#351of 363

Top 97% · Bottom Tier

#1 (best)#363 (worst)

#349Peer

#350Peer

#351This company

#352Peer

#353Peer

Overall Customer Sentiment

Below Average

46% of reviews positive, 52% negative

46%

positive

Positive46%
Neutral2%
Negative52%

Sentiment Balance

Covering November 2024 — 23 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 26% of reviews in this period, with 74% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.4%

Loyalty

13.1%

Pricing

12.8%

Product Quality

12.0%

Communication

11.2%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 18.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 49.0% across this company's analyzed reviews.
•17 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.7avg rating

5★

33.3%

4★

7.2%

3★

4.8%

2★

7.5%

1★

47.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 14.6% of reviews in the last three months were positive, compared with 17.1% in the three months before that.

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