Customereye

VITL

Healthcare & Medical • United Kingdomvitl.com

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

70/100
+18.2 vs. last month4.44 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Healthcare & Medical companies

#54of 615
Top 9% · Top Tier
#1 (best)#615 (worst)
#52Peer
#53Peer
#54This company
#55Peer
#56Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 15% negative

85%
positive
  • Positive85%
  • Neutral1%
  • Negative14%

Sentiment Balance

Covering December 2024 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.5%
Product Quality
16.4%
Loyalty
13.5%
Pricing
12.4%
Delivery Shipping
11.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • •Built from a negative-review share of 17.0% across this company's analyzed reviews.
  • •8 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5★
79.8%
4★
4.7%
3★
3.3%
2★
4.0%
1★
8.2%

Based on 600 analyzed reviews. Sentiment is slipping: 93.9% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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