Customereye

Vital Choice Wild Seafood & Organics

Food & Beverage • United Statesvitalchoice.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
4.43 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#297of 551
Top 54% · Mid Pack
#1 (best)#551 (worst)
#295Peer
#296Peer
#297This company
#298Peer
#299Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 581 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.1%
Product Quality
22.4%
Loyalty
18.7%
Customer Support
13.2%
Response Speed
7.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 1.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW14/100
14/100
signal score
  • Built from a negative-review share of 20.0% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
78.7%
4
6.3%
3
3.2%
2
3.3%
1
8.5%

Based on 600 analyzed reviews. Sentiment is improving: 16.7% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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