Visuals by Impulse

Professional Services • United Statesvisualsbyimpulse.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−7.0 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#271of 517

Top 52% · Mid Pack

#1 (best)#517 (worst)

#269Peer

#270Peer

#271This company

#272Peer

#273Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 14% negative

86%

positive

Positive86%
Neutral1%
Negative14%

Sentiment Balance

Covering June 2021 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2021.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

32.7%

Onboarding

15.8%

Delivery Shipping

13.7%

Customer Support

10.0%

Loyalty

8.3%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100

43/100

signal score

•Built from a negative-review share of 25.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

82.3%

4★

8.8%

3★

3.0%

2★

0.8%

1★

5.0%

Based on 600 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 92.0% in the three months before that.

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