Customereye

Paysend - Next Generation Money Transfer

Professional Services • United Kingdompaysend.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

50/100
3.03 ★ average rating · 1,605 reviews

Competitive Performance Rank

Among fully-analyzed Professional Services companies

#373of 517
Top 72% · Mid Pack
#1 (best)#517 (worst)
#371Peer
#372Peer
#373This company
#374Peer
#375Peer

Overall Customer Sentiment

Mid Pack

46% of reviews positive, 52% negative

46%
positive
  • Positive46%
  • Neutral2%
  • Negative52%

Sentiment Balance

Covering August 2026 — 16 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,580 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Pricing
20.5%
Customer Support
16.8%
Response Speed
13.4%
Loyalty
11.4%
Product Quality
8.9%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 20.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH87/100
87/100
signal score
  • Built from a negative-review share of 52.1% across this company's analyzed reviews.
  • 38 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.0avg rating
5
47.2%
4
2.0%
3
2.6%
2
3.2%
1
45.0%

Based on 1,605 analyzed reviews. Sentiment is slipping: 23.4% of reviews in the last three months were positive, compared with 43.0% in the three months before that.

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