Based on public reviews and response behavior.
100 reviews over 2,444 days (about 1.3 per month). Busiest month: 11% of reviews. Languages: en 90%, de 4%, fr 4%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.3%, over 981 ranked companies · benchmark 16 Oct 2026
Score
81.3
Industry average 61.2
20.1 above average
Rating
4.54
Industry average 3.92
0.62 above average
Reply rate
—
Industry average 39.3%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
91% of reviews positive, 9% negative
Covering September 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 981 ranked companies in Travel & Hospitality (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
An overall score of 81.3 places the company in the top quarter of about 1,000 ranked Travel & Hospitality companies (75th percentile: 76). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
"Customer Support" is the strongest recurring theme in the reviews: 68 mentions with a sentiment score of 86.00/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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