Customereye

VidaPlayer

Gaming & Esports • Irelandvidaplayer.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

42/100
+50.0 vs. last month4.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#231of 259
Top 89% · Bottom Tier
#1 (best)#259 (worst)
#229Peer
#230Peer
#231This company
#232Peer
#233Peer

Overall Customer Sentiment

Below Average

59% of reviews positive, 40% negative

59%
positive
  • Positive59%
  • Neutral2%
  • Negative40%

Sentiment Balance

Covering September 2024 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 14% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Response Speed
23.5%
Product Quality
15.3%
Pricing
11.3%
Delivery Shipping
10.5%
Customer Support
10.4%

Most feedback concerns Response Speed.

The most common complaint theme is Pricing, making up 11.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH52/100
52/100
signal score
  • Built from a negative-review share of 54.3% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
81.2%
4
4.5%
3
1.2%
2
1.0%
1
12.2%

Based on 600 analyzed reviews. Sentiment is improving: 84.6% of reviews in the last three months were positive, compared with 66.7% in the three months before that.

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