Customereye

http://www.uksportimports.com

Gaming & Esports • United Kingdomwww.uksportimports.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
3.20 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gaming & Esports companies

#125of 259
Top 48% · Upper Half
#1 (best)#259 (worst)
#123Peer
#124Peer
#125This company
#126Peer
#127Peer

Overall Customer Sentiment

Above Average

54% of reviews positive, 45% negative

54%
positive
  • Positive54%
  • Neutral1%
  • Negative45%

Sentiment Balance

Covering July 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 575 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
19.5%
Customer Support
13.4%
Product Quality
12.2%
Communication
11.6%
Response Speed
11.3%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 19.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM41/100
41/100
signal score
  • Built from a negative-review share of 31.0% across this company's analyzed reviews.
  • 12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.2avg rating
5
45.5%
4
9.5%
3
2.7%
2
4.2%
1
38.2%

Based on 600 analyzed reviews. Sentiment is improving: 80.0% of reviews in the last three months were positive, compared with 25.0% in the three months before that.

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