Customereye

Veenas - Groceries Online Shopping in UK

Food & Beverage • United Kingdomveenas.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
+30.6 vs. last month4.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Food & Beverage companies

#198of 551
Top 36% · Upper Half
#1 (best)#551 (worst)
#196Peer
#197Peer
#198This company
#199Peer
#200Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative9%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 587 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
23.4%
Customer Support
20.0%
Product Quality
18.8%
Loyalty
13.4%
Response Speed
8.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100
15/100
signal score
  • Built from a negative-review share of 14.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
80.8%
4
13.0%
3
1.2%
2
1.0%
1
4.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 85.7% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

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