Based on public reviews and response behavior.
600 reviews over 90 days (about 203 per month). Busiest month: 35% of reviews.
Vaping & Smoking Alternatives average: score 59.5, rating 4.39 stars, reply rate 31.0%, over 524 ranked companies · benchmark 6 Oct 2026
Score
63.1
Industry average 59.5
3.6 above average
Rating
4.67
Industry average 4.39
0.28 above average
Reply rate
—
Industry average 31.0%
not measured
Among ranked Vaping & Smoking Alternatives companies
Only companies with enough recent, scoreable reviews are ranked.
73% of reviews positive, 26% negative
Covering November 2024 — 61 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 23% negative and 2% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 524 ranked companies in Vaping & Smoking Alternatives (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 8% of reviews against an industry average of 31%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Delivery Shipping" is the strongest recurring theme in the reviews: 428 mentions with a sentiment score of 75.70/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
