Customereye

UK VAPE WORLD

Vaping & Smoking Alternatives • United Kingdomwww.ukvapeworld.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
+11.9 vs. last month4.34 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#36of 173
Top 21% · Top Tier
#1 (best)#173 (worst)
#34Peer
#35Peer
#36This company
#37Peer
#38Peer

Overall Customer Sentiment

Category Leader

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering November 2024 — 151 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 17% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.6%
Response Speed
14.0%
Loyalty
13.9%
Product Quality
13.3%
Customer Support
12.2%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 6.9% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 32.0% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
78.8%
4
3.7%
3
3.2%
2
1.8%
1
12.5%

Based on 600 analyzed reviews. Sentiment is improving: 87.6% of reviews in the last three months were positive, compared with 75.8% in the three months before that.

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