Vapehub

Vaping & Smoking Alternatives • United Kingdomvapehub.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

62/100

−6.5 vs. last month4.55 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#41of 173

Top 24% · Top Tier

#1 (best)#173 (worst)

#39Peer

#40Peer

#41This company

#42Peer

#43Peer

Overall Customer Sentiment

Category Leader

72% of reviews positive, 27% negative

72%

positive

Positive72%
Neutral1%
Negative27%

Sentiment Balance

Covering November 2024 — 31 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 26% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

23.4%

Response Speed

20.6%

Product Quality

15.2%

Customer Support

11.5%

Loyalty

10.1%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100

46/100

signal score

•Built from a negative-review share of 41.7% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

85.3%

4★

2.8%

3★

1.7%

2★

2.0%

1★

8.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 88.5% of reviews in the last three months were positive, compared with 91.0% in the three months before that.

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