Washington Vapes

Vaping & Smoking Alternatives • United Kingdomwww.washington-vapes.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

51/100

−2.8 vs. last month4.63 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Vaping & Smoking Alternatives companies

#129of 173

Top 75% · Mid Pack

#1 (best)#173 (worst)

#127Peer

#128Peer

#129This company

#130Peer

#131Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 20% negative

79%

positive

Positive79%
Neutral2%
Negative20%

Sentiment Balance

Covering December 2024 — 69 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

20.5%

Product Quality

16.4%

Response Speed

15.9%

Pricing

13.8%

Customer Support

11.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 2.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM39/100

39/100

signal score

•Built from a negative-review share of 36.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

85.8%

4★

4.3%

3★

2.3%

2★

1.7%

1★

5.8%

Based on 600 analyzed reviews.

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