Customereye

Van Horn Law Group, P.A

Legal & Compliance • United Statesvanhornlawgroup.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
−12.5 vs. last month4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#26of 101
Top 26% · Upper Half
#1 (best)#101 (worst)
#24Peer
#25Peer
#26This company
#27Peer
#28Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 11% negative

88%
positive
  • Positive88%
  • Neutral1%
  • Negative11%

Sentiment Balance

Covering September 2024 — 8 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 575 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
27.7%
Loyalty
17.2%
Product Quality
15.0%
Onboarding
10.8%
Pricing
8.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100
11/100
signal score
  • Built from a negative-review share of 21.3% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
92.8%
4
1.5%
3
0.5%
2
1.5%
1
3.7%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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