Customereye

Flightright

Legal & Compliance • United Kingdomflightright.co.uk

Review data last updated .

Based on public reviews and response behavior.

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165 reviews over 144 days (about 35 per month). Busiest month: 30% of reviews. Languages: en 93%, unknown 3%, de 2%.

Overall Score

66/100
Short observation window (144 days)
−25.0 vs. last month4.44 ★ average rating · 165 reviews
66/100 from 165 reviews over 5 months, moderate confidence. trend not shown: window under six months.

Legal & Compliance average: score 70.0, rating 4.51 stars, reply rate 50.5%, over 1,072 ranked companies · benchmark 30 Oct 2026

Score

65.6

Industry average 70.0

4.4 below average

Rating

4.44

Industry average 4.51

0.07 below average

Reply rate

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Industry average 50.5%

not measured

Competitive Performance Rank

Among ranked Legal & Compliance companies

#707of 1072 ranked in Legal & Compliance
Top 66% · Mid Packdown 57 from last month
#1 (best)#1072 (worst)
#705Peer
#706Peer
#707This company
#708Peer
#709Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

69% of reviews positive, 31% negative

69%
positive
  • Positive69%
  • Neutral1%
  • Negative31%

Sentiment Balance

Covering August 2026 — 24 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 54% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 5 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Loyalty
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Customer Support
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Response Speed
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Communication
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Delivery Shipping
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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