Flightright

Legal & Compliance • United Statesflightright.co.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

46/100

−4.2 vs. last month4.34 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Legal & Compliance companies

#88of 101

Top 87% · Bottom Tier

#1 (best)#101 (worst)

#86Peer

#87Peer

#88This company

#89Peer

#90Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 29% negative

69%

positive

Positive69%
Neutral2%
Negative29%

Sentiment Balance

Covering November 2024 — 45 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 29% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

16.3%

Customer Support

15.3%

Communication

13.8%

Response Speed

11.1%

Onboarding

10.3%

Most feedback concerns Loyalty.

The most common complaint theme is Communication, making up 13.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM29/100

29/100

signal score

•Built from a negative-review share of 32.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

80.5%

4★

3.0%

3★

1.5%

2★

0.5%

1★

14.5%

Based on 600 analyzed reviews. Sentiment is improving: 90.8% of reviews in the last three months were positive, compared with 82.0% in the three months before that.

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