Energy & Utilities • United Kingdomutilityswitchboard.com
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 1,073 days (about 2.8 per month). Busiest month: 41% of reviews. Languages: en 100%.
These figures describe an earlier period, not the last 12 months.
Energy & Utilities average: score 66.1, rating 4.23 stars, reply rate 51.2%, over 504 ranked companies · benchmark 30 Oct 2026
Score
77.1
Industry average 66.1
11.0 above average
Rating
4.91
Industry average 4.23
0.68 above average
Reply rate
—
Industry average 51.2%
not measured
Not ranked
no reviews in the last 12 months
93% of reviews positive, 7% negative
Covering July 2022 — 14 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.
Share of theme mentions
Themes from the 100 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 504 ranked companies in Energy & Utilities (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 95% of reviews against an industry average of 51%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Customer Support" is the strongest recurring theme in the reviews: 65 mentions with a sentiment score of 89.95/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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