Based on public reviews and response behavior.
100 reviews over 1,367 days (about 2.2 per month). Busiest month: 56% of reviews — one month dominates this sample. Languages: en 94%, de 2%, fr 2%.
Software & Web Services average: score 60.8, rating 4.09 stars, reply rate 36.0%, over 2,242 ranked companies · benchmark 30 Oct 2026
Score
54.0
Industry average 60.8
6.8 below average
Rating
3.54
Industry average 4.09
0.55 below average
Reply rate
—
Industry average 36.0%
not measured
Among ranked Software & Web Services companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 29% negative
Covering January 2025 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 100 most recent reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,242 ranked companies in Software & Web Services (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -1.826). Review the worst months in the trend data to identify specific operational or product issues.
"Customer Support" is the strongest recurring theme in the reviews: 46 mentions with a sentiment score of 74.80/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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