Based on public reviews and response behavior.
1,115 reviews over 1,371 days (about 25 per month). Busiest month: 16% of reviews. Languages: en 83%, unknown 9%, fr 4%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 14 Oct 2026
Score
57.1
Industry average 61.2
4.1 below average
Rating
4.81
Industry average 3.92
0.89 above average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
89% of reviews positive, 10% negative
Covering August 2026 — 176 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 15% negative and 2% neutral.
Share of theme mentions
Themes extracted from 1,115 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 14 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.146). Review the worst months in the trend data to identify specific operational or product issues.
The company replies to 0% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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