Customereye

U.S. Bank

Finance & Insuranceusbank.com

Review data last updated .

Based on public reviews and response behavior.

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1,600 reviews over 93 days (about 524 per month). Busiest month: 95% of reviews — one month dominates this sample. Languages: en 100%.

Overall Score

62/100
Short observation window (93 days)
+42.0 vs. last month4.44 ★ average rating · 1,600 reviews
62/100 from 1,600 reviews over 4 months, high confidence. trend not shown: window under six months. one month holds 95% of the reviews.

Finance & Insurance average: score 58.5, rating 4.09 stars, reply rate 40.6%, over 1,022 ranked companies · benchmark 16 Sept 2026

Score62.3vs 58.53.8Rating4.44vs 4.090.35Reply ratevs 40.6%

Competitive Performance Rank

Among ranked Finance & Insurance companies

#419of 1022 ranked in Finance & Insurance
Top 41% · Upper Half
#1 (best)#1022 (worst)
#417Peer
#418Peer
#419This company
#420Peer
#421Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

74% of reviews positive, 25% negative

74%
positive
  • Positive74%
  • Neutral1%
  • Negative25%

Sentiment Balance

Covering August 2026 — 1,517 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 22% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 4 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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