Based on public reviews and response behavior.
1,600 reviews over 93 days (about 524 per month). Busiest month: 95% of reviews — one month dominates this sample. Languages: en 100%.
Finance & Insurance average: score 63.6, rating 4.20 stars, reply rate 46.8%, over 2,869 ranked companies · benchmark 1 Nov 2026
Score
62.3
Industry average 63.6
1.3 below average
Rating
4.44
Industry average 4.20
0.24 above average
Reply rate
—
Industry average 46.8%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
74% of reviews positive, 25% negative
Covering August 2026 — 1,517 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 22% negative and 1% neutral.
Based on 4 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes from the 1,600 most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,869 ranked companies in Finance & Insurance (benchmark 1 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around delivery shipping scores -0.188 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 0% of reviews against an industry average of 47%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
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