Based on public reviews and response behavior.
2,259 reviews over 2,477 days (about 28 per month). Busiest month: 8% of reviews. Languages: en 95%, unknown 4%, es 1%.
Beauty & Wellness average: score 64.6, rating 4.22 stars, reply rate 38.6%, over 2,561 ranked companies · benchmark 23 Oct 2026
Score
67.0
Industry average 64.6
2.4 above average
Rating
3.31
Industry average 4.22
0.91 below average
Reply rate
—
Industry average 38.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
53% of reviews positive, 45% negative
Covering August 2026 — 11 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 46% of reviews in this period, with 55% negative and 0% neutral.
Share of theme mentions
Themes extracted from 2,259 analysed reviews.
Prioritized by observed gaps vs competitors
AI analysis
A card that is absent means no signal qualified, not that nothing is wrong.
Audit current third-party shipping carriers against SLA benchmarks and replace underperformers with reliable regional partners. Implement a post-order address modification window of at least 30 minutes, and provide proactive shipment tracking notifications.
Conduct a full QA audit of the checkout flow focusing on promo code application logic, especially interaction with BOGO offers, stacked discounts, and third-party payment methods like Afterpay. Implement real-time promo validation feedback in the cart so customers see savings before reaching checkout.
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