Based on public reviews and response behavior.
100 reviews over 3,335 days (about 0.9 per month). Busiest month: 54% of reviews — one month dominates this sample. Languages: en 96%, unknown 3%, fr 1%.
Beauty & Wellness average: score 64.6, rating 4.22 stars, reply rate 38.6%, over 2,561 ranked companies · benchmark 23 Oct 2026
Score
67.1
Industry average 64.6
2.5 above average
Rating
3.86
Industry average 4.22
0.36 below average
Reply rate
—
Industry average 38.6%
not measured
Among ranked Beauty & Wellness companies
Only companies with enough recent, scoreable reviews are ranked.
69% of reviews positive, 28% negative
Covering September 2019 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,561 ranked companies in Beauty & Wellness (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 22% of reviews against an industry average of 39%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Loyalty" is the strongest recurring theme in the reviews: 51 mentions with a sentiment score of 73.55/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
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