Based on public reviews and response behavior.
125 reviews over 245 days (about 16 per month). Busiest month: 17% of reviews. Languages: de 50%, fr 30%, en 18%.
Shipping & Delivery average: score 53.7, rating 3.57 stars, reply rate 35.6%, over 493 ranked companies · benchmark 30 Oct 2026
Score
28.1
Industry average 53.7
25.6 below average
Rating
1.06
Industry average 3.57
2.51 below average
Reply rate
—
Industry average 35.6%
not measured
Among ranked Shipping & Delivery companies
Only companies with enough recent, scoreable reviews are ranked.
6% of reviews positive, 94% negative
Covering October 2026 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.
Reviews are mostly in German
Share of theme mentions
Themes from the 125 most recent reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 493 ranked companies in Shipping & Delivery (benchmark 30 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around loyalty scores -0.594 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 28.1 sits in the bottom quarter of about 500 ranked Shipping & Delivery companies (25th percentile: 37, median: 57). The weakest topic and the reply rate are the two levers that move this score fastest.
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