Customereye

Up North Sports

Sports & Fitness • USupnorthsports.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

66/100
4.86 ★ average rating · 621 reviews

Competitive Performance Rank

Among fully-analyzed Sports & Fitness companies

#34of 174
Top 20% · Top Tier
#1 (best)#174 (worst)
#32Peer
#33Peer
#34This company
#35Peer
#36Peer

Overall Customer Sentiment

Category Leader

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering September 2025 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 0% negative and 25% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 543 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2025.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.8%
Response Speed
18.1%
Product Quality
17.4%
Customer Support
13.8%
Loyalty
10.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • Built from a negative-review share of 22.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
93.9%
4
2.6%
3
1.1%
2
1.0%
1
1.4%

Based on 621 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 83.3% in the three months before that.

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