Based on public reviews and response behavior.
Among fully-analyzed Finance & Insurance companies
34% of reviews positive, 65% negative
Covering July 2026 — 46 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 65% negative and 2% neutral.
Showing 990 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.
Sentiment has been holding steady over the period shown.
Share of theme mentions
Most feedback concerns Onboarding.
The most common complaint theme is Pricing, making up 16.7% of all theme mentions.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 990 analyzed reviews. Sentiment is improving: 93.4% of reviews in the last three months were positive, compared with 82.3% in the three months before that.
