Based on public reviews and response behavior.
990 reviews over 276 days (about 109 per month). Busiest month: 19% of reviews. Languages: es 42%, en 39%, unknown 17%.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.3%, over 2,001 ranked companies · benchmark 6 Oct 2026
Score
66.2
Industry average 62.9
3.3 above average
Rating
4.28
Industry average 4.27
0.01 above average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
34% of reviews positive, 65% negative
Covering July 2026 — 46 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 65% negative and 2% neutral.
Reviews are mostly in Spanish
Share of theme mentions
Themes extracted from 990 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,001 ranked companies in Finance & Insurance (benchmark 6 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.187 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 99% of reviews against an industry average of 49%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
