Customereye

Ukdapper

Appliances & Home Electronics • United Kingdomukdapper.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

23/100
−45.5 vs. last month1.90 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#187of 189
Top 99% · Bottom Tier
#1 (best)#189 (worst)
#185Peer
#186Peer
#187This company
#188Peer
#189Peer

Overall Customer Sentiment

Below Average

23% of reviews positive, 76% negative

23%
positive
  • Positive23%
  • Neutral2%
  • Negative76%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.1%
Communication
20.8%
Customer Support
12.2%
Pricing
11.5%
Response Speed
7.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 27.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH62/100
62/100
signal score
  • Built from a negative-review share of 54.3% across this company's analyzed reviews.
  • 4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.9avg rating
5
16.5%
4
4.0%
3
4.5%
2
2.8%
1
72.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 21.1% of reviews in the last three months were positive, compared with 21.4% in the three months before that.

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