Based on public reviews and response behavior.
600 reviews over 1,424 days (about 13 per month). Busiest month: 5% of reviews.
Appliances & Home Electronics average: score 58.9, rating 3.99 stars, reply rate 33.3%, over 1,092 ranked companies · benchmark 23 Oct 2026
Score
23.2
Industry average 58.9
35.7 below average
Rating
1.90
Industry average 3.99
2.09 below average
Reply rate
—
Industry average 33.3%
not measured
Among ranked Appliances & Home Electronics companies
Only companies with enough recent, scoreable reviews are ranked.
23% of reviews positive, 76% negative
Covering November 2024 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,092 ranked companies in Appliances & Home Electronics (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.287 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.539). Review the worst months in the trend data to identify specific operational or product issues.
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