Customereye

UK Timber Limited

Construction & Industrial • United Kingdomuk-timber.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

48/100
+14.1 vs. last month4.30 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#316of 404
Top 78% · Bottom Tier
#1 (best)#404 (worst)
#314Peer
#315Peer
#316This company
#317Peer
#318Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral1%
  • Negative23%

Sentiment Balance

Covering November 2024 — 11 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 91% of reviews in this period, with 9% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
21.7%
Customer Support
18.4%
Product Quality
17.8%
Response Speed
9.1%
Pricing
8.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 4.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 34.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating
5
66.5%
4
15.5%
3
6.3%
2
4.7%
1
7.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 87.1% of reviews in the last three months were positive, compared with 85.8% in the three months before that.

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