Thames Valley Window Company

Home & Living • United Kingdomtvwindows.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

+16.7 vs. last month4.77 ★ average rating · 563 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#280of 675

Top 41% · Upper Half

#1 (best)#675 (worst)

#278Peer

#279Peer

#280This company

#281Peer

#282Peer

Overall Customer Sentiment

Above Average

88% of reviews positive, 11% negative

88%

positive

Positive88%
Neutral1%
Negative11%

Sentiment Balance

Covering August 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 519 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.9%

Product Quality

20.5%

Loyalty

18.6%

Problem Resolution

7.6%

Delivery Shipping

6.6%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100

15/100

signal score

•Built from a negative-review share of 12.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

85.1%

4★

10.8%

3★

1.2%

2★

1.4%

1★

1.4%

Based on 563 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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