Customereye

Trusted Shops UK

Professional Services • United Kingdomtrustedshops.co.uk

Review data last updated .

Based on public reviews and response behavior.

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1,039 days of reviews, with a sparse monthly review flow. Busiest month: 10% of reviews. Languages: en 93%, bg 1%, es 1%.

Overall Score

48/100
4.11 ★ average rating
48/100 from public reviews over 15 months, moderate confidence.

Professional Services average: score 66.0, rating 4.34 stars, reply rate 45.2%, over 1,157 ranked companies · benchmark 4 Nov 2026

Score

47.7

Industry average 66.0

18.3 below average

Rating

4.11

Industry average 4.34

0.23 below average

Reply rate

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Industry average 45.2%

not measured

Competitive Performance Rank

Among ranked Professional Services companies

#1028of 1157 ranked in Professional Services
Top 89% · Bottom Tier
#1 (best)#1157 (worst)
#1026Peer
#1027Peer
#1028This company
#1029Peer
#1030Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

72% of reviews positive, 28% negative

72%
positive
  • Positive72%
  • Neutral0%
  • Negative28%

Sentiment Balance

Covering July 2026, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Review activity
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Theme Distribution

Share of theme mentions

Delivery Shipping
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Product Quality
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Customer Support
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Pricing
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Communication
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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