Truly Beauty

Beauty & Wellness • United Statestrulybeauty.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

83/100

4.33 ★ average rating · 1,008 reviews

Competitive Performance Rank

Among fully-analyzed Beauty & Wellness companies

#8of 351

Top 2% · Top Tier

#1 (best)#351 (worst)

#6Peer

#7Peer

#8This company

#9Peer

#10Peer

Overall Customer Sentiment

Category Leader

71% of reviews positive, 27% negative

71%

positive

Positive71%
Neutral2%
Negative27%

Sentiment Balance

Covering July 2026 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 992 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

18.1%

Delivery Shipping

16.7%

Product Quality

16.3%

Response Speed

14.1%

Communication

7.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH50/100

50/100

signal score

•Built from a negative-review share of 27.2% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

78.1%

4★

4.1%

3★

2.7%

2★

3.1%

1★

12.1%

Based on 1,008 analyzed reviews. Sentiment is slipping: 71.4% of reviews in the last three months were positive, compared with 80.0% in the three months before that.

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