Based on public reviews and response behavior.
100 reviews over 3,500 days (about 0.9 per month). Busiest month: 50% of reviews — one month dominates this sample. Languages: en 100%.
Travel & Hospitality average: score 63.7, rating 4.01 stars, reply rate 40.1%, over 909 ranked companies · benchmark 23 Oct 2026
Score
47.2
Industry average 63.7
16.5 below average
Rating
3.80
Industry average 4.01
0.21 below average
Reply rate
—
Industry average 40.1%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
71% of reviews positive, 27% negative
Covering January 2021 — 3 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 67% of reviews in this period, with 33% negative and 0% neutral.
Based on 3 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 909 ranked companies in Travel & Hospitality (benchmark 23 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.440 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 47.2 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 64). The weakest topic and the reply rate are the two levers that move this score fastest.
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