Training Express

Professional Certification & Skills • United Kingdomtrainingexpress.org.uk

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

54/100

−16.7 vs. last month4.57 ★ average rating · 517 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#180of 281

Top 64% · Mid Pack

#1 (best)#281 (worst)

#178Peer

#179Peer

#180This company

#181Peer

#182Peer

Overall Customer Sentiment

Mid Pack

86% of reviews positive, 14% negative

86%

positive

Positive86%
Neutral1%
Negative14%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 58% of reviews in this period, with 42% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 504 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

23.6%

Product Quality

17.3%

Loyalty

11.0%

Response Speed

10.8%

Onboarding

8.7%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW20/100

20/100

signal score

•Built from a negative-review share of 20.3% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

81.6%

4★

8.5%

3★

1.5%

2★

1.9%

1★

6.4%

Based on 517 analyzed reviews. Sentiment is holding steady: 76.2% of reviews in the last three months were positive, compared with 78.9% in the three months before that.

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