Towler & Staines Ltd

Construction & Industrial • United Kingdomtowler-staines.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

52/100

+3.3 vs. last month4.88 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#227of 404

Top 56% · Mid Pack

#1 (best)#404 (worst)

#225Peer

#226Peer

#227This company

#228Peer

#229Peer

Overall Customer Sentiment

Mid Pack

83% of reviews positive, 17% negative

83%

positive

Positive83%
Neutral1%
Negative17%

Sentiment Balance

Covering December 2024 — 6 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

21.0%

Delivery Shipping

21.0%

Response Speed

14.3%

Product Quality

13.9%

Loyalty

9.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 40.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

94.0%

4★

3.2%

3★

1.0%

2★

0.7%

1★

1.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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