Total Digital Stores

Appliances & Home Electronics • United Kingdomtotaldigitalstores.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

68/100

+5.3 vs. last month4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#19of 189

Top 10% · Top Tier

#1 (best)#189 (worst)

#17Peer

#18Peer

#19This company

#20Peer

#21Peer

Overall Customer Sentiment

Category Leader

82% of reviews positive, 16% negative

82%

positive

Positive82%
Neutral2%
Negative16%

Sentiment Balance

Covering November 2024 — 29 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 86% of reviews in this period, with 10% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.8%

Product Quality

17.3%

Response Speed

16.7%

Pricing

11.5%

Loyalty

11.3%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100

34/100

signal score

•Built from a negative-review share of 27.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

92.3%

4★

2.0%

3★

0.7%

2★

1.0%

1★

4.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 96.3% of reviews in the last three months were positive, compared with 92.9% in the three months before that.

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