BuyOnTrust

Appliances & Home Electronics • United Statesbuyontrust.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

56/100

+23.3 vs. last month4.90 ★ average rating · 562 reviews

Competitive Performance Rank

Among fully-analyzed Appliances & Home Electronics companies

#59of 189

Top 31% · Upper Half

#1 (best)#189 (worst)

#57Peer

#58Peer

#59This company

#60Peer

#61Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 9% negative

90%

positive

Positive90%
Neutral1%
Negative9%

Sentiment Balance

Covering September 2024 — 10 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 0% negative and 20% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 553 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.7%

Product Quality

17.3%

Onboarding

12.4%

Delivery Shipping

11.2%

Loyalty

9.8%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100

22/100

signal score

•Built from a negative-review share of 19.7% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

95.2%

4★

3.0%

3★

0.0%

2★

0.0%

1★

1.8%

Based on 562 analyzed reviews. Sentiment is holding steady: 96.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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