Thumbtack

Construction & Industrial • United Statesthumbtack.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−1.3 vs. last month4.01 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Construction & Industrial companies

#371of 404

Top 92% · Bottom Tier

#1 (best)#404 (worst)

#369Peer

#370Peer

#371This company

#372Peer

#373Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 33% negative

64%

positive

Positive64%
Neutral3%
Negative33%

Sentiment Balance

Covering August 2024 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 58% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.4%

Customer Support

16.4%

Loyalty

13.0%

Communication

11.6%

Pricing

11.3%

Most feedback concerns Product Quality.

The most common complaint theme is Loyalty, making up 13.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH68/100

68/100

signal score

•Built from a negative-review share of 35.0% across this company's analyzed reviews.
•9 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

69.0%

4★

5.8%

3★

2.7%

2★

2.5%

1★

20.0%

Based on 600 analyzed reviews. Sentiment is slipping: 70.7% of reviews in the last three months were positive, compared with 83.8% in the three months before that.

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