Based on public reviews and response behavior.
Among fully-analyzed Healthcare & Medical companies
80% of reviews positive, 17% negative
Covering August 2018 — 25 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 76% of reviews in this period, with 20% negative and 4% neutral.
Showing 113 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2018.
Sentiment has been improving over the period shown.
Share of theme mentions
Most feedback concerns Customer Support.
Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.
Star split and recent-versus-earlier sentiment.
Based on 120 analyzed reviews. Sentiment is improving: 85.7% of reviews in the last three months were positive, compared with 80.0% in the three months before that.
