Based on public reviews and response behavior.
1,036 reviews over 481 days (about 66 per month). Busiest month: 12% of reviews. Languages: en 84%, unknown 12%, ca 1%.
Healthcare & Medical average: score 64.1, rating 4.34 stars, reply rate 44.1%, over 3,103 ranked companies · benchmark 15 Oct 2026
Score
64.7
Industry average 64.1
0.6 above average
Rating
4.02
Industry average 4.34
0.32 below average
Reply rate
—
Industry average 44.1%
not measured
Among ranked Healthcare & Medical companies
Only companies with enough recent, scoreable reviews are ranked.
66% of reviews positive, 33% negative
Covering August 2026 — 10 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.
Share of theme mentions
Themes extracted from 1,036 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 3,103 ranked companies in Healthcare & Medical (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.409 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 98% of reviews against an industry average of 44%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
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