Customereye

Thorncroft Clematis & Climbers Ltd

Home & Living • United Kingdomthorncroftclematis.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

74/100
4.94 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#6of 675
Top 1% · Top Tier
#1 (best)#675 (worst)
#4Peer
#5Peer
#6This company
#7Peer
#8Peer

Overall Customer Sentiment

Category Leader

95% of reviews positive, 5% negative

95%
positive
  • Positive95%
  • Neutral1%
  • Negative5%

Sentiment Balance

Covering November 2024 — 11 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.6%
Product Quality
22.1%
Customer Support
13.1%
Loyalty
11.9%
Response Speed
10.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100
9/100
signal score
  • Built from a negative-review share of 8.7% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
95.8%
4
3.0%
3
0.7%
2
0.5%
1
0.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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