Thimble

Finance & Insurance • United Statesthimble.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

61/100

−8.8 vs. last month4.33 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Finance & Insurance companies

#133of 373

Top 36% · Upper Half

#1 (best)#373 (worst)

#131Peer

#132Peer

#133This company

#134Peer

#135Peer

Overall Customer Sentiment

Above Average

69% of reviews positive, 28% negative

69%

positive

Positive69%
Neutral3%
Negative28%

Sentiment Balance

Covering October 2024 — 18 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 72% of reviews in this period, with 28% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Onboarding

26.2%

Pricing

13.3%

Response Speed

13.0%

Customer Support

12.9%

Loyalty

8.5%

Most feedback concerns Onboarding.

The most common complaint theme is Communication, making up 5.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 35.7% across this company's analyzed reviews.
•11 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

78.2%

4★

5.7%

3★

1.2%

2★

1.0%

1★

14.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 86.6% of reviews in the last three months were positive, compared with 90.2% in the three months before that.

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