The Tree Center

Home & Livingthetreecenter.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

43/100

−41.7 vs. last month3.66 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#586of 675

Top 87% · Bottom Tier

#1 (best)#675 (worst)

#584Peer

#585Peer

#586This company

#587Peer

#588Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 35% negative

64%

positive

Positive64%
Neutral1%
Negative35%

Sentiment Balance

Covering September 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

28.7%

Product Quality

16.6%

Loyalty

12.5%

Response Speed

10.7%

Customer Support

9.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Loyalty, making up 12.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH69/100

69/100

signal score

•Built from a negative-review share of 40.0% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.7avg rating

5★

53.7%

4★

11.5%

3★

6.2%

2★

4.2%

1★

24.5%

Based on 600 analyzed reviews. Sentiment is slipping: 61.5% of reviews in the last three months were positive, compared with 75.0% in the three months before that.

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